Hit enter to search or ESC to close
Select course Type
Select course Interest
Select Categories

Non-conformance Process - Practitioner

Course Description:

Navigate the Non-Conformance Lifecycle with Confidence

This detailed e-learning course provides a clear and actionable roadmap for effectively managing non-conformances in pharmaceutical manufacturing. From initial identification to final closure, you'll gain a thorough understanding of each critical step, empowering you to ensure product quality and maintain regulatory compliance.

This comprehensive course breaks down the entire non-conformance process into manageable steps, equipping you with the knowledge and skills to respond effectively every time.

Why Choose This Course?

  • Follow a logical and easy-to-understand progression through the entire non-conformance lifecycle.
  • Gain real-world knowledge that you can immediately apply in your daily work.
  • The content is specifically tailored to the unique challenges and regulatory requirements of the pharmaceutical industry.
  • Develop your ability to effectively identify, investigate, and resolve quality issues.

Who Should Enrol?

This course is essential for:

  • Manufacturing Personnel
  • Quality Control Analysts
  • Quality Assurance Specialists
  • Production Supervisors
  • Anyone involved in the handling and resolution


Learning Outcome:

  • Gain a clear and sequential understanding of the complete non-conformance process in pharmaceutical manufacturing.
  • Learn how to categorise non-conformances into different types, enabling appropriate investigation and corrective actions.
  • Understand and describe the non-conformance investigating process, including data collection, analysis, and documentation best practices.
  • Learn practical techniques to find the Root cause of non-conformances, going beyond symptoms to address underlying issues.
  • Understand the importance of raising CAPAs (Corrective and Preventive Actions) to address root causes and prevent recurrence.
  • Describe the essential steps in the non-conformance close out process, ensuring thorough documentation and verification of effectiveness.

Course Features

Modules : 4
Duration : 3.00 Hour(s)
Assessment : Self
Skill Level : Entry

*Try for Free: Enrol to start your 7-day full access free trial.

Course Content(s)


Non-conformance Process - Practitioner (PHNC0202)

In this module you will gain a detailed understanding of the process to follow when managing non-conformances. You will learn, when and how to document non-conformances, the critical timelines to adhere to, and the roles and responsibilities involved. Additionally, you will learn the essential steps for conducting thorough investigation to find the root cause.

Raising Non-conformances (PHNC0601)

In this module you will learn the process to be followed when a non-conformance occurs and the importance of raising it on time. It also covers the importance of documentation and what should be recorded. Once a record has been created, learn how to evaluate the issue that has occurred.

Investigating Non-conformances (PHNC0701)

This module focuses on investigating non-conformances and the criteria required to initiate an investigation. You’ll learn how to determine the scope of the investigation, and how to use different approaches to conduct a successful investigation. This module also provides insight into implementing corrective and preventive actions (CAPAs) to resolve the issue and prevent its recurrence.

Closing Non-conformances (PHNC0801)

This module focuses on the importance of using a a step-by-step process to close non-conformances. It covers why it is important to close non-conformances and explains when and how to initiate the closing process. You will also learn the importance of periodic review of the non-conformance system, how to do a detailed review and understand who is in the process.

Contact Us